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Contact & Support
Questions about registering an item, verifying a certificate, or anything else? Our team is ready to help.
Send Us a Message
Fill in the form and we'll get back to you within one business day.
Our Office
London, EC2A 1AB
United Kingdom
Response Times
- EmailWithin 24 hours
- Live chatUnder 5 minutes
- PhoneImmediate (business hours)
Quick Answers
Common Support Questions
Can't find what you need? Use the form above and we'll get back to you.
How do I register an item?
Download the Ownich app, open it, and point your camera at the item's barcode, serial number, or QR code. The app guides you through the rest in under 2 minutes.
How do I verify a certificate someone sent me?
Visit ownich.io/verify and enter the certificate ID, or scan the QR code on the certificate with any smartphone camera — no account needed.
Can I transfer a certificate when I sell an item?
Yes. Open the app, find the item, tap "Transfer Ownership", and enter the new owner's email or Ownich ID. The full history is preserved.
My item doesn't have a barcode — can I still register it?
Absolutely. Ownich supports manual entry and photo-based registration for items without machine-readable identifiers, such as antiques or artwork.
More questions? Read our full guide